Frequently Asked Questions
Everything you need to know about Pigmentrix and how it works.
Getting Started
What is Pigmentrix?
Pigmentrix is a vendor-agnostic reference platform that helps SFX makeup artists explore, compare, and understand professional makeup pigments, collections, and their practical applications across different manufacturers.
Who is Pigmentrix for?
Pigmentrix is designed for professional makeup artists, creature designers, trauma simulation specialists, educators, students, and anyone working with professional SFX makeup materials.
Do I need an account?
No. You can explore selected content without signing in. Creating a free account unlocks additional features and personalized functionality.
What can I access for free?
The Free plan provides access to selected database content, basic search features, and public knowledge resources. Advanced functionality is available through paid subscriptions.
Why should I create an account?
Creating an account allows you to save favorites, access additional content, manage your subscription, and receive future platform updates.
Searching
How do I find a specific pigment?
Use the Explore Matrix to search by pigment name, collection, manufacturer, material type, color, or effect. Multiple filters can be combined for more precise results.
How do I search by collection?
Open Explore Matrix and select Collections, or search directly by collection name.
Can I search by manufacturer?
Yes. Browse all collections and pigments produced by a specific manufacturer.
Can I search by effect?
Yes. Pigmentrix allows you to browse materials based on their suitability for different SFX effect groups.
Can I search by material type?
Yes. You can filter products by material base and physical form.
Can I search by color?
Yes. Products can be filtered by Color Family, making it easy to locate pigments within a specific color range.
Can I combine multiple filters?
Yes. Multiple filters can be combined to quickly narrow down the results and find the most suitable products.
Why can’t I find a product?
Some products may not yet be included in the database or may still be under review. The database is continuously expanding with new manufacturers and collections.
Cross References
How do cross-references work?
Cross References help identify comparable pigments and collections across different manufacturers, making it easier to explore alternative products.
Can I find alternatives from other manufacturers?
Yes. Pigmentrix compares products across brands and suggests comparable alternatives whenever sufficient data are available.
How are similar pigments determined?
Comparable products are identified using multiple objective characteristics rather than relying solely on product names or marketing descriptions.
Are cross-references exact matches?
Not always. They represent the closest comparable alternatives based on available data and functional characteristics.
Effects
How do I browse by effect?
Select an effect group within Explore Matrix to discover pigments and collections commonly used for that type of makeup application.
Can one pigment be used for multiple effects?
Yes. Many pigments are suitable for multiple applications depending on technique and artistic intent.
Which pigments are recommended for a specific effect?
Each effect page highlights pigments and collections commonly used for that application.
Can I search by Functional Profile?
Yes. Functional Profiles provide another way to discover products based on how they are typically used.
Collections
How do I compare collections?
Open two or more collections to compare their pigment composition, functional coverage, and overall suitability for different applications.
How do I know which collection fits my needs?
Pigmentrix provides collection information, functional characteristics, and recommendations to help you select the most appropriate option.
Can I see all pigments inside a collection?
Yes. Every collection includes a complete list of its individual pigments together with detailed information.
Shopping
Where can I buy a product?
Pigmentrix provides links to manufacturers, distributors, and selected retailers whenever available.
Which retailers are available?
Available retailers vary by manufacturer and region. Additional partners are continuously being added.
How does Shopping Assistant work?
Shopping Assistant helps you identify where products are available and supports informed purchasing decisions based on your selected materials.
Can I compare prices?
Where available, Pigmentrix provides links to participating retailers to simplify price comparison.
How do purchase recommendations work?
Recommendations are generated from your selected pigments, collections, or effects and help you identify suitable products before purchasing.
Account & Subscription
Which subscription is right for me?
The Free plan is ideal for exploring the platform. Subscriptions provide expanded access to advanced tools, premium knowledge resources, and additional functionality.
Can I upgrade later?
Yes. You can upgrade your subscription at any time.
Can I cancel anytime?
Yes. Monthly subscriptions can be canceled at any time in accordance with the subscription terms.
What happens when my subscription expires?
Your account remains active, but premium features become unavailable until your subscription is renewed.
Do you offer student discounts?
Educational subscription plans are available for eligible students and academic institutions.
Do you offer team or school licenses?
Yes. Pigmentrix offers licensing solutions for schools, studios, organizations, and enterprise customers.
Technical
Does Pigmentrix work on mobile devices?
Yes. Pigmentrix is designed to work on desktop computers, tablets, and mobile devices.
Can I use it on multiple devices?
Yes. Simply sign in with your account to access Pigmentrix across your supported devices.
Do I need to install anything?
No. Pigmentrix runs directly in your web browser without requiring additional software.
Is my data synchronized automatically?
Yes. Your saved items and account preferences are synchronized automatically whenever you are signed in.